Analysis of Factors Affecting Inpatient Satisfaction at Vina Estetika General Hospital Medan

<em>Measurement of health service user satisfaction is one indicator to determine the quality services. The purpose study was analyze factors that influence inpatients at Vina Estetica General Hospital. research design a cross sectional study, sample patients who were treated Aesthetic Hospital Medan. variables measured using questionnaire prepared by researcher and tested for validity reliability. Analysis multiple logistic regression test data. results linear equation show from these five independent variables, there only variable has positive effect on dependent or patient satisfaction, namely Physical Evidence (Tangibles) with value 0.165. Meanwhile, other four have negative variable. coefficient each -0.145 Empathy variable, -0.129 Reliability then -0.028 Responsiveness , -0.266 assurance variable.</em>